What if my order is damaged?

How can we help you?

We take great care in packaging and shipping your orders, but we understand that sometimes damages can occur during transit. If your order arrives damaged, we are here to help you resolve the issue as quickly as possible.

Report the Damage

To initiate a claim for a damaged order, please follow these steps:

Inspect Upon Delivery: As soon as you receive your order, inspect the package and its contents for any visible damage.

Document the Damage: Take clear photos of the damaged item(s) and the packaging. This documentation is crucial for processing your claim.

Contact Us: Reach out to our customer support team within 48 hours of receiving your order. Provide your order number, a description of the damage, and the photos you took.

Our Resolution Process

Once we receive your report and documentation, we will proceed with the following steps:

Review Your Claim: Our team will review the information and photos you provided to assess the damage.

Determine the Next Steps: Depending on the extent of the damage, we will offer you one of the following solutions:

Replacement: If the item is still available, we will send you a replacement at no additional cost.

Repair: For certain items, we may arrange for a repair service. We will provide you with instructions and cover any associated costs.

Refund: If a replacement or repair is not feasible, we will issue a full refund for the damaged item.

Communicate with You: Our team will keep you informed throughout the process and provide you with updates on the resolution of your claim.

Packaging and Shipping Damage

In cases where the damage is due to shipping, we will handle the claim with the shipping carrier. You will not be responsible for any additional costs related to shipping damage.

Preventing Future Damage

We continuously strive to improve our packaging and shipping processes to prevent future damage. Your feedback and reports help us identify areas for improvement and ensure a better experience for all our customers.