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Warranty and Returns
STEP 1
Fill out the complaint form found in the warranty card. The type of fault must be precisely described, as well as your contact details and e-mail address. Then attach the completed form to the shipment along with the original or copy of the proof of purchase.
STEP 2
Log out the device from all accounts and then restore it to factory settings. Also remember to remove the keypad lock code. These actions are necessary for our team to take repair actions. If using Apple devices, you should remotely disable the "Find my phone" service. Remember to remove the SIM card from the device. Leave the phone accessories such as the charger with you - they will not be needed to complete the complaint process.
STEP 3
Send the parcel to us, using the most convenient shipping method for you. Remember that we do accept cash on delivery parcels or parcels sent to collection points.
STEP 4
After we receive the shipment and enter the complaint into the system, you will be notified by e-mail about the acceptance of the device. Then our technicians will immediately start servicing the device. After the order is completed, the device will be sent to the address provided in the complaint form, about which you will also be informed by e-mail.