We take great care in packaging and shipping your orders, but we understand that sometimes damages can occur during transit. If your order arrives damaged, we are here to help you resolve the issue as quickly as possible.

Report the Damage

To initiate a claim for a damaged order, please follow these steps:

Our Resolution Process

Once we receive your report and documentation, we will proceed with the following steps:

Packaging and Shipping Damage

In cases where the damage is due to shipping, we will handle the claim with the shipping carrier. You will not be responsible for any additional costs related to shipping damage.

Preventing Future Damage

We continuously strive to improve our packaging and shipping processes to prevent future damage. Your feedback and reports help us identify areas for improvement and ensure a better experience for all our customers.

Customer Support

If you have any questions or need further assistance, our customer support team is here to help: