Terms of Use
Last updated: 14.11.2024
Please read these terms and conditions carefully before using Our Service.
1. TERMS
1.1 Seller - EVR SOLUTIONS (SIA “EVR SOLUTIONS”), a company established and operating in accordance with the laws of the Republic of Latvia, registration number 50203442131, legal address: Antonijas Street 22 - 5, Riga, LV-1010, VAT payer number LV50203442131.
1.2 Buyer- A physical person who has reached the age of 18 or a legal person who purchases goods and/or services from the Online Store or uses the Online Store evr.lv.
1.3 Online Store- The EVR SOLUTIONS online store available at the website evr.lv.
1.4 Distance Contract - An agreement between the Buyer and the Seller regarding the purchase and sale of goods available in the Online Store. In a broader sense, a Distance Contract is an agreement between the Buyer as a consumer and the Seller, based on the Seller’s offer online and the order placed by the consumer in the online store/website (and then receiving confirmation) (according to Section 12, Part 1 of the Consumer Rights Protection Law). The main feature of a Distance Contract is that it is concluded without the parties being physically present—using means of distance communication. Therefore, the consumer cannot verify or evaluate the chosen goods or services to see if they meet the consumer's desires. According to the European Parliament and Council Directive 2011/83/EU of October 25, 2011, on consumer rights, and amending Council Directive 93/13/EEC and European Parliament and Council Directive 1999/44/EC, and repealing Council Directive 85/577/EEC and European Parliament and Council Directive 97/7/EC, the consumer may exercise the right of withdrawal and unilaterally withdraw from the contract within 14 calendar days, unless the parties have agreed on a longer period, in compliance with the requirements specified in the Terms. When concluding a Distance Contract, the consumer cannot exercise the right of withdrawal if the purchased goods are made according to the consumer's individual order (e.g., a custom-built computer). The consumer is responsible for maintaining the quality and safety of the goods within the right of withdrawal period, keeping the original packaging with the identifying marks of the goods (serial number, product code, batch number, etc.).
1.5 Goods Pickup Point - The location where goods owned by EVR SOLUTIONS SIA are issued (received) (For more information on delivery conditions, see here: evr.lv).
1.6 Rules - These Distance Contract terms and conditions and the website evr.lv usage terms, which define the rights and obligations of the Seller and the Buyer, the conditions for purchasing and paying for the goods and/or services offered by the Seller, the procedure for delivering and returning the goods and/or services, and the liability of the contracting parties, as well as regulating other issues related to the purchase and sale of goods and/or services in the Store.
2. GENERAL RULES
2.1 - These Terms are a legally binding document that establishes the mutual rights, obligations, and responsibilities of the Buyer and the Seller, as well as other provisions related to the purchase and sale of goods and services offered by the Seller when purchasing goods and/or services from the Online Store.
2.2 - The Buyer can purchase goods and services from the Online Store only by agreeing to these Terms. By confirming that the Terms have been read, the Buyer agrees to comply with them and act in accordance with them. By purchasing goods and/or services from the Online Store, the Buyer agrees to follow these Terms and confirms understanding of them. If the Terms have not been read
2.3 - The goods in the Online Store are sold from the territory of the Republic of Latvia.
2.4 - The Seller has the right to amend the Terms. The changes to the Terms become effective once they are published in the Online Store. If the Buyer continues to use the Online Store after the publication of the amended Terms, it will be considered that the Buyer has agreed to all the changes.
2.5 - The term "Goods" used herein and hereafter in the Terms refers to both goods (both new and used) and services, unless otherwise clearly stated or the context requires a different interpretation of the term.
2.6 - The Store sells both new and used goods.
2.7 - The Store offers two types of goods for sale:
3. ENTERING INTO A DISTANCE CONTRACT
3.1 - To purchase Goods from the Online Store, the purchase must be completed. Before completing the purchase, the Buyer must read the Online Store's privacy policy and agree to the Store's terms of use, as well as other provisions, including cookie policies. Once the Buyer completes the purchase in the Online Store, it is considered that all the terms published in the Online Store have been read.
3.2 - When making a purchase, the Buyer fills out a form and provides the necessary information (hereinafter referred to as "Registration Data"). The Buyer is responsible for the accuracy, confidentiality, and/or retention of the Registration Data.
3.3 - To purchase Goods, the Buyer places an order in the Online Store by filling out the electronic order form.
3.4 - A Distance Contract is concluded for each order placed by the Buyer.
3.5 - It is considered that the Buyer and the Seller have concluded a Distance Contract when the Buyer:
If the Buyer partially or completely disagrees with the Terms, it will not be possible to purchase goods and/or services.
3.6 - Before the conclusion of the Distance Contract, the Seller may send the Buyer additional confirmations, such as confirmation of payment receipt, etc.
3.7 - The Distance Contract remains in effect until the obligations outlined in this agreement have been fulfilled. The Distance Contract is considered fulfilled when the Goods have been delivered to the Buyer in accordance with the procedure described in the Terms and the applicable laws of the Republic of Latvia.
3.8 - The Buyer agrees to pay for and accept the Goods ordered from the Online Store after the confirmation of their order.
3.9 - The Seller may choose not to confirm the Buyer’s order if the Buyer has not met all the conditions for ordering the Goods, if the Seller does not have the Goods the Buyer wishes to purchase, if the Buyer has not confirmed agreement to the Terms, and/or for any other reasons that the Seller may disclose to the Buyer individually.
4. ENTERING INTO A DISTANCE CONTRACT
4.1 - The Buyer has the right to:
4.2 - The Store sells both new and used goods.
5. SELLER'S RIGHTS AND OBLIGATIONS
5.1 - The Seller has the right to:
5.2 - The Seller undertakes to:
6. PRICES AND PAYMENT FOR GOODS
6.1 - The price of the Goods is indicated in the Online Store and/or in the order, including VAT (Value Added Tax) if applicable, or excluding VAT (for used goods).
6.2 - The Goods are sold to the Buyer at the price in effect at the time the order is placed in the Online Store. The price of the Goods and the total amount to be paid for the Goods are displayed to the Buyer when the shopping cart is created. If the Buyer does not agree with the specified price, the order cannot be placed.
6.3 - The price of the Goods does not include the cost of delivery and the cost of services ordered by the Buyer from the Seller. Unless otherwise specified, the Buyer shall pay separately for the delivery services and any other services.
6.4 - Goods in the Online Store can only be purchased by prepayment, in accordance with the procedure specified in section 6.7. When purchasing Goods in the Online Store, the Buyer may use the payment methods listed in the Online Store (see section 6.7).
6.5 - A purchase confirmation document—an invoice—will be sent to the Buyer electronically to the email address provided by the Buyer. The electronic purchase confirmation document is valid without a signature.
6.6 - After the Seller has confirmed the order, the price of the Goods may only change in exceptional cases, such as if there is a change in the price due to a technical error in the information systems, correction of apparent (careless) mistakes, or other objective reasons independent of the Seller. In such cases, if the Buyer does not agree to purchase the Goods at the new price, the Buyer may cancel the order by notifying the Seller (by calling the phone number +371 2060 8888 or by emailing support@evrsolutions.eu). After the order is cancelled in accordance with this section, the Seller undertakes to refund all amounts paid by the Buyer for the cancelled order. If the Buyer wants to purchase the same Goods at the new correct price, they must place a new order.
6.7 - The available payment methods for the Goods are as follows:
6.8 - Upon request, the customer may also receive a delivery note for the purchase. If payment is made via the POS terminal in the office, the customer may receive a copy of the purchase receipt.
7. DELIVERY OF GOODS
7.1 - The available delivery methods for the Goods are shown when the Buyer has created a shopping cart and entered the delivery address.
7.2 - Delivery of the Goods is either a paid or a free service. The delivery costs for the Goods are determined individually for each product and customer.
7.3 - If the Buyer chooses the delivery service, the delivery price is shown at the end of the ordering process, before the selection of the payment method and/or making the payment. The delivery service is paid in advance as part of the purchase payment.
7.4 - The Buyer undertakes to provide an accurate delivery address for the Goods.
7.5 - The Goods are delivered by the Seller or its authorized representative.
7.6 - Payment for home delivery of Goods does not include the carrying of the ordered Goods inside the premises—this service can be ordered separately by the Buyer.
7.7 - The Buyer will be informed about the delivery date and time of the Goods by email and/or phone. The Buyer may be individually informed of a different delivery time. The Seller cannot guarantee that the Goods will always be delivered according to the Terms and/or other conditions found in the Online Store, or that the delivery will be made according to the specific delivery conditions provided by the Buyer, especially if the ordered Goods are not available in the Seller’s warehouse. The Seller undertakes to deliver the Goods as quickly as possible, within its capabilities.
7.8 - Prior to the delivery of the Goods, the Seller’s representative will contact the Buyer and coordinate any delivery-related matters.
7.9 - When ordering delivery of the Goods, the Buyer must provide the exact delivery address and ensure suitable conditions for unloading the Goods (e.g., unlocking gates, lifting barriers, opening doors, etc.). Delivery will only be made through the door—delivery cannot be made via a balcony or window.
7.10 - If the Buyer does not provide the Seller’s representative with access to the designated delivery address, as specified in the Buyer’s order, at the agreed delivery time and within 20 (twenty) minutes thereafter, it will be considered that delivery was not possible due to the Buyer’s fault. In such a case, the Goods will be returned to the Seller’s warehouse, and the Seller’s representative will coordinate with the Buyer for the next possible delivery date. If the Buyer wants the Seller to deliver the Goods again, the Buyer must pay for the repeated delivery, agreeing on the delivery time, based on the rate that was applicable for the original delivery.
7.11 - Upon receiving the Goods, the Buyer must verify the condition, quantity, quality, and completeness of the Goods. If the packaging is damaged but the quantity, quality, and completeness of the Goods are correct, the Buyer should note the packaging damage on the confirmation form or forms provided by the delivery representative. In such cases, it is considered that the Goods were delivered with damaged packaging, but their quantity, quality, and completeness are in accordance with the terms of the Distance Contract, and therefore, it is considered that they were delivered correctly.
7.12 - If there are discrepancies in the quality and/or completeness of the Goods, the Buyer may refuse to accept the Goods, and indicate the refusal on the delivery confirmation form and/or complete forms provided by the delivery representative. If there are discrepancies in the quantity of the Goods, the Buyer should note this on the delivery confirmation form or forms provided by the delivery representative.
7.13 - If the Buyer accepts the delivered Goods without comment, it is considered that they were delivered in undamaged packaging, and that the quantity, quality, and completeness of the Goods meet the terms of the Distance Contract. It is considered that the sale-related services and delivery of the Goods were carried out correctly.
7.14 - The Buyer undertakes to accept the Goods personally. Upon delivery, the Buyer may be asked to show an ID and information about the order that the Seller has sent to the Buyer.
7.15 - Once the Goods have been delivered to the address provided by the Buyer, they are considered as delivered to the Buyer, regardless of whether the Buyer or another person accepts them at the specified address. If the Buyer is unable to accept the Goods themselves, but the Goods are delivered to the specified address, the Buyer has no right to complain to the Seller about the delivery to the wrong person. If the Goods are not delivered on the scheduled delivery date, the Buyer must immediately inform the Seller—not later than the next day after the scheduled delivery date. Otherwise, the Buyer loses the right to complain to the Seller about the delivery delay and/or non-delivery of the Goods.
7.16 - The delivery conditions specified in the product description are provisional. The delivery conditions do not apply in cases where the required Goods are not available in the Seller's warehouse, and the Buyer is informed that the ordered Goods are out of stock. By agreeing to these Terms, the Buyer acknowledges that, in exceptional cases, delivery of the Goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such cases, the Seller undertakes to contact the Buyer immediately and agree on the delivery terms and other conditions. If the Seller does not deliver the Goods within the agreed time and the parties do not agree on an extended delivery period, the Buyer may exercise their right as per section 4.1.2 to withdraw from the purchase contract for Goods or services.
7.17 - The Seller is not responsible for any delivery rule violations if the Goods were not delivered to the Buyer, or were delivered late due to the fault of the Buyer or due to circumstances that the Buyer could have prevented.
7.18 - For delivery conditions, more information is available at evr.lv.
8. RECEIPT AND STORAGE OF GOODS
8.1 - If the Buyer does not order the delivery service, the ordered Goods can be collected free of charge from the designated pick-up points. When placing an order, the Buyer selects the pick-up point (specified during the checkout process) where they wish to receive the ordered Goods.
8.2 - When the ordered Goods are ready for collection, the Buyer will receive a confirmation message stating that the Goods are available for pickup. Upon arriving to collect the ordered Goods at the pick-up point, the Buyer must present a valid identity document (ID card or passport) to the Seller’s representative, as well as the order confirmation message that was sent electronically to the Buyer. A representative of a legal entity must present an identity document before collecting the order. A representative of a legal entity must also present the valid authorization letter issued by the legal entity and an identity document. If the Buyer cannot present the required documents, the Seller’s representative has the right to refuse to hand over the Goods to the Buyer.
8.3 - The Buyer must collect the ordered Goods no later than 7 (seven) days after the Seller has electronically informed the Buyer that the Goods are ready for pickup.
8.4 - Once the Buyer has collected the Goods, they are considered to be handed over (delivered) to the Buyer.
9. PRODUCT QUALITY AND WARRANTYS
9.1 - The general characteristics of each product for sale are indicated in the product description. The specified specifications and descriptions may differ from the actual specifications and descriptions of the product.
9.2 - The color, shape, and other parameters of the products displayed in the store may differ from the actual color, shape, and size of the products—this is related to the electronic devices used by the Buyer or other technical reasons; differences in appearance should also be considered within reasonable limits.
9.3 - Unless otherwise stated in the store, the warranty terms applicable to the products purchased by the Buyer are specified here: evr.lv.
10. RIGHT TO WITHDRAW FROM THE CONTRACT AND RETURN OF GOODS
10.1 - The Buyer has the right to withdraw from the electronically concluded Distance Contract within 14 (fourteen) days from the date of delivery (receipt) of the goods, without providing any reason, except for cases specified in the Cabinet of Ministers' regulations No. 255 "Rules on Distance Contracts" adopted on May 20, 2014. The Buyer can withdraw from the contract by returning the goods to the Goods Pickup Point or by filling out a Distance Contract cancellation request here: evr.lv, or by sending a notice (with a document signed with a secure electronic signature) about the cancellation of the Distance Contract to the email address support@evrsolutions.eu. The Buyer’s notice must clearly state that they are withdrawing from the Distance Contract. The Buyer must present a proof of purchase (invoice, purchase receipt, etc.) at the Goods Pickup Point or send a copy of it along with the withdrawal notice to confirm the goods were purchased from the Seller. If multiple goods were purchased under one Distance Contract, the right to withdraw applies to all goods as a whole or to one or more individual items. Conditions described in sections 10.2 and 10.13 apply in cases when the Buyer returns the goods.
10.2 - The goods must be returned to the Seller within 14 (fourteen) calendar days after sending the notice of withdrawal from the Distance Contract. The Buyer is responsible for properly packing the goods when returning them. The Buyer bears the direct costs of returning the goods unless the Seller specifies otherwise after receiving the notice of withdrawal from the Distance Contract.
10.3 - Goods can be returned to the Seller at the Goods Distribution Point or via an intermediary (courier) chosen by the Buyer, who will deliver the goods to the Goods Pickup Point. Before returning the goods, the Buyer should contact the Seller (by calling +371 24330232 or emailing support@evrsolutions.eu) to agree on the return method and address.
10.4 - The Buyer will be refunded for the returned goods and delivery fees within 10 business days from the date the goods are returned to the Seller. In cases where only part of the purchased goods are returned, the delivery fee will not be refunded. The money will be refunded by bank transfer to the bank account used for the payment. If payment was made with a credit card, the refund will be credited back to the Buyer’s payment card.
10.5 - The Seller is not considered to have violated the refund conditions if the money transfer cannot be made due to the Buyer's fault (delayed return of goods, incorrect details, etc.).
10.6 - In cases of returning goods, the Seller will not compensate the additional costs that the Buyer may incur by choosing a more expensive delivery method than the cheapest method offered by the Seller.
10.7 - If the Buyer is dissatisfied with the goods’ shape, color, size, model, or assembly, or for reasons other than those granting the right to return goods, the return must comply with the applicable laws and regulations of the Republic of Latvia. Certain goods, such as used items, or new items without packaging that are not suitable for return for health or hygiene reasons, as well as provided services, cannot be returned. A list of such goods is included in the Cabinet of Ministers' regulations No. 255 "Rules on Distance Contracts," adopted on May 20, 2014.
10.8 - If the purchased goods are of unsatisfactory quality, the Buyer may request that the unsatisfactory goods be exchanged for satisfactory ones, receive a discount on the original price, or return the goods and receive a refund. Unsatisfactory goods may be exchanged or returned according to these rules and the applicable laws of the Republic of Latvia.
10.9 - When returning goods, the Buyer must follow these conditions:
10.10 - Before exchanging or returning goods of unsatisfactory quality, or when goods are returned for reasons other than those granting the right to withdraw from the contract, the Buyer must contact the Seller (by calling +371 24330232 or emailing support@evrsolutions.eu) and agree on the conditions for exchanging or returning the goods. The Buyer can return unsatisfactory goods to the Goods Pickup Point.
10.11 - If returned goods are missing parts, are damaged, or poorly and/or improperly packed, the Seller has the right to refuse to accept these goods and refund the money paid by the Buyer for the returned goods.
10.12 - The Buyer cannot return goods that cannot be returned according to the current laws of the Republic of Latvia.
10.13 - In cases where services or goods of unsatisfactory quality are provided, the Buyer has the right to demand that the defects be corrected.
10.14 - Used goods can only be returned if they are in the same condition as when received (visually undamaged, not deformed, and provided the product parts/software have not been altered).
10.15 - Return Process Overview:
11. DISCOUNTS AND PROMOTIONAL OFFERS
11.1 - The Seller may, at its discretion, grant discounts or set promotional prices in the Online Store. The discounts and promotions provided in the Online Store may not be the same as those available in the Seller's physical store.
11.2 - When a specific promotion or discount is in effect, detailed information about this promotion or discount must be available in the Online Store.
11.3 - The Seller has the right to unilaterally, without separate notice, change the terms of special offers or discounts, or cancel them. Any changes to or cancellation of special offers and discount procedures will take effect from the moment these changes or cancellations are published.
12. LIABILITY OF THE CONTRACTING PARTIES
12.1 - The Buyer is responsible for the accuracy of the data provided. If the Buyer provides inaccurate registration data and/or does not update them in a timely manner, the Seller is not liable for the consequences.
12.2 - The Buyer is responsible for transmitting registration data to third parties. If a third party uses the Online Store's services or purchases goods and/or services from the Online Store by logging in with the Buyer's data, the Seller will consider this person as the Buyer, and the Buyer will be responsible for any obligations arising in this way.
12.3 - The Seller is not liable for losses caused in cases where the Buyer has not read the Terms and/or the Distance Contract, contrary to the Seller's recommendation and the Buyer's obligation to read them, even though such an opportunity has been provided.
12.4 - The Seller is responsible for the malfunctioning of the Online Store and for any direct losses or damage caused to the Buyer or third parties as a result of the Seller's deliberate actions.
12.5 - If the Seller's Online Store contains links to other companies, institutions, organizations, or individuals' websites, the Seller is not responsible for the information posted on these websites or for the activities conducted there. The Seller does not monitor or control these websites and does not represent these legal or natural persons.
12.6 - In the event of damage, the responsible party compensates the other party only for direct losses.
12.7 - The Seller is not responsible for the failure to fulfill obligations under the Distance Contract and/or for failure to deliver goods or delayed delivery, if it is caused by third parties or circumstances that the Seller could not have foreseen or controlled at the time of entering into the Distance Contract, and could not have prevented these circumstances or their consequences (force majeure). If such circumstances persist for more than one (1) month, the contracting parties may terminate the Distance Contract based on mutual agreement.
13. PROVIDING INFORMATION AND COMMUNICATION RULES
13.1 - The Seller sends all messages and other information to the Buyer's specified email address. It is considered that the Buyer has received the information 3 (three) hours after it has been sent.
13.2 - The Seller is not responsible for internet connection disruptions or network issues, or issues with email platforms, which prevent the Buyer from receiving messages from the Seller.
13.3 - The Buyer uses the contact information provided in these Terms and the contact details listed in the Store's "Contact Us" section for all types of communication.
13.4 - In case the Seller has doubts about the identity of the customer, the Seller has the right to request that the Buyer send messages signed with a secure electronic signature or, if the Buyer does not have an electronic signature, to send the messages with a handwritten signature by registered mail.
14. FINAL PROVISIONS
14.1 - It is considered that the Buyer has given written consent to all the information provided on the Seller's website, including these Terms, information about the Seller, the Goods and services offered, their characteristics, the procedure regarding the Buyer's rights to withdraw from the Distance Contract, and the warranty provided by the Seller.
14.2 - The terms of the Distance Contract concluded between the Buyer and the Seller are governed by the applicable laws of the Republic of Latvia.
14.3 - The Seller may at any time transfer the rights and obligations set out in these Terms to third parties without the Buyer's consent or notification to the Buyer.
14.4 - Any disputes between the Buyer and the Seller regarding these Terms shall be resolved through negotiations. If the contracting parties are unable to resolve the dispute through negotiations within 15 (fifteen) days, they shall resolve it in accordance with the procedure established by the applicable laws of the Republic of Latvia.
14.5 - The Buyer may submit claims and/or complaints regarding goods and/or services purchased from the Online Store to the Consumer Rights Protection Centre (Brīvības iela 55, Rīga, LV-1010, phone: +371 65452554, or email: ptac@ptac.gov.lv, or via the Consumer Rights Protection Centre's website: www.ptac.gov.lv, or by filling out a complaint on the online platform for resolving consumer disputes: http://ec.europa.eu).
14.6 - These Terms are effective from May 15, 2021.
15. CONTACT INFORMATION AND DETAILS
Address: Skolas iela 21, Rīga, Latvia, LV-1010
Phone: +371 24330232
E-mail: support@evrsolutions.eu
Name: SIA "EVR SOLUTIONS"
Legal Address: Rīga, Antonijas iela 22 - 5, LV-1010
Registration No.: 50203442131
VAT Number: LV40203265732
Account No.: LV42HABA0551056936321
Bank Code: HABALV22
Bank: Swedbank
