How do I cancel an order?

How can we help you?

We understand that sometimes you may need to cancel an order. Our goal is to make the cancellation process as simple and quick as possible. Please follow the steps below to cancel your order.

Cancellation Window

You can cancel your order before it has been shipped. Once the order is shipped, it cannot be canceled, but you can return it following our return policy.

Steps to Cancel Your Order

To cancel your order, please follow these steps:

Log In to Your Account: Access your account on our website. If you don't have an account, you can still cancel your order by using the guest cancellation feature with your order number and email address.

Find Your Order: Navigate to the "Orders" section and locate the order you wish to cancel.

Initiate Cancellation: Click the "Cancel Order" button next to the order you want to cancel. You will be asked to confirm the cancellation.

Confirmation: After confirming the cancellation, you will receive an email notification that your order has been successfully canceled.

Refund Process

Once your cancellation is confirmed, we will process your refund:

Refund Issuance: We will issue a refund to your original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

Notification: You will receive an email confirmation once your refund has been processed.

If Your Order Has Shipped

If your order has already been shipped, it cannot be canceled. However, you can return the order once you receive it. Please refer to our return policy for detailed instructions on how to return your order.