1. Controller (Data Controller) EVR Solutions, SIA Antonijas iela 22-5, Rīga, LV-1010, Latvia Registration number: 50203442131 VAT number: LV50203442131 Email for privacy matters: support@evrsolutions.eu

We are the controller of your personal data under the EU General Data Protection Regulation (GDPR) and the Latvian Personal Data Processing Law.

2. Personal Data We Collect

• Contact and order data: name, delivery address, email, phone number, order number
• Payment and transaction data (processed securely via our payment providers – we do not store full card details)
• Device details: serial numbers, IMEI, photos or descriptions for warranty/returns
• Technical data: IP address, browser type, device information, cookies
• Marketing data (only if you subscribe): email for newsletters or promotions

3. Purposes and Legal Basis We process your data for:

• Performance of contract (order processing, delivery, returns, warranty claims) – Art. 6(1)(b) GDPR
• Legal obligations (accounting, tax, consumer protection) – Art. 6(1)(c) GDPR
• Legitimate interests (fraud prevention, service improvement, security) – Art. 6(1)(f) GDPR
• Consent (marketing emails, non-essential cookies) – Art. 6(1)(a) GDPR (you can withdraw consent anytime)

4. Data Sharing (Recipients) We share data only when necessary with:

• Shipping partners (DHL, Omniva, etc.) for delivery and returns
• Payment service providers (secure, PCI-compliant)
• IT and cloud service providers (hosting, analytics)
• Legal authorities if required by law

All recipients are bound by GDPR-level protection. We do not sell your data.

5. Data Retention

• Order and contract data: 3–10 years (legal accounting/tax obligations)
• Warranty/return data: up to 24 months + 1 year after claim
• Marketing data: until you unsubscribe
• Technical/cookie data: maximum 2 years or as per cookie settings

6. Your Rights (GDPR) You have the right to:

• Access your data
• Rectify or delete your data
• Restrict or object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with the supervisory authority

To exercise any right, email support@evrsolutions.eu. We reply within 1 month (free of charge in most cases).

7. Cookies and Tracking We use essential cookies for site functionality and analytics cookies (e.g. Google Analytics) to improve the shop. You manage consent via the “Manage Cookies” button at the bottom of the page. You can block cookies in your browser settings at any time.
8. International Data Transfers We aim to use service providers that process data within the EU/EEA. Where personal data is transferred outside the EU/EEA, we ensure that appropriate safeguards are in place in accordance with GDPR requirements.
9. Security We use encryption, access controls, and regular security updates to protect your data.
10. Complaints If you are not satisfied with our response, you can contact the Latvian Data State Inspectorate (Datu valsts inspekcija – DVI): Elijas iela 17, Rīga, LV-1050 Email: pasts@dvi.gov.lv Phone: +371 67223131 Website: www.dvi.gov.lv
11. Changes to This Policy We may update this policy. The latest version is always on this page. Significant changes will be notified via email or on the website.

Questions? Contact us at support@evrsolutions.eu

Date: March 2026