We apologize if you've received a faulty or damaged item. Our goal is to resolve this issue for you as quickly and efficiently as possible. Please follow the steps below to report the problem and initiate a return or replacement.

Step 1: Inspect Your Item

As soon as you receive your order, inspect the item for any faults or damages. Check for any visible signs of damage or defects.

Step 2: Document the Issue

Take clear photos of the faulty or damaged item. Include photos of the packaging if it appears to be damaged as well. This documentation will help us process your claim quickly.

Step 3: Contact Our Support Team

Reach out to our customer support team within 48 hours of receiving your item. Provide your order number, a description of the issue, and the photos you took. You can contact us via:

Phone: Call us at +371 24330232 during business hours 8am-6pm UTC+3.

Email: Send an email to info@evrsolutions.eu with your query.

WhatsApp Chat: Use the WhatsApp chat feature on our website for immediate assistance.

Step 4: Review and Resolution

Once we receive your report, our team will review the information and photos provided. We will then determine the best course of action, which may include:

Replacement: If available, we will send you a replacement item at no additional cost.

Repair: For certain items, we may arrange for a repair service. We will cover any associated costs.

Refund: If a replacement or repair is not feasible, we will issue a full refund for the faulty or damaged item.

Shipping Costs

If your item needs to be returned or repaired, we will cover all shipping costs. We will provide you with a prepaid shipping label to send the item back to us.

Preventing Future Issues

Your feedback is valuable to us. It helps us improve our quality control processes to prevent similar issues in the future. Thank you for helping us maintain high standards for our products and services.