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Returns & Refunds

We aim to make the refund process as straightforward as possible. Below, you’ll find detailed information on how refunds are processed and what you can expect.

Refund Methods

Refunds are issued to the original payment method used for the purchase. The specific method and timeframe for receiving your refund are as follows:

  • Credit/Debit Card: Refunds will be credited back to your card. Please allow 5-7 business days for the refund to appear on your statement, depending on your card issuer.
  • PayPal: If you used PayPal, the refund will be processed back to your PayPal account. This usually takes 3-5 business days.
  • Bank Transfer: Refunds for bank transfers will be sent back to your bank account. Processing times may vary but typically take 5-7 business days.

    • Partial Refunds

    In some cases, you may receive a partial refund. This could be due to a promotion, discount, or the return of only part of your order. The details of your refund will be clearly outlined in the confirmation email you receive.

    Refund Confirmation

    Once your refund is processed, you will receive a confirmation email with all the details. This email will include the amount refunded, the method of refund, and any other relevant information.

    Issues with Your Refund

    If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first. Processing times can vary. If there are still issues, contact our customer support team for assistance.

    Contact Us

    If you have any questions or need further assistance with your refund, our customer support team is here to help. You can reach us via:

  • Phone: Call us at +371 24330232 during business hours 8am-6pm UTC+3.
  • Email: Send an email to info@evrsolutions.eu with your query.
  • WhatsApp Chat: Use the WhatsApp chat feature on our website for immediate assistance.
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