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Frequently Asked Questions
Are the devices fully original?
Yes, all devices and their components are 100% original. Each device is fully unlocked, undergoes a rigorous 72-point inspection, and is fully functional. It performs just like new and works with every mobile operator worldwide.
Is there a warranty, and can I return my order?
Yes, we offer a 24-month warranty and a 30-day free return policy.
If you need to submit a warranty claim or return your device, please visit: www.evr.lv/warranty-and-returns/.
What repair services do you offer?
We provide professional repairs for both Apple and Android devices, including:
- Screen polishing
- Screen re-glassing
- Battery replacement
- And all other common repairs
Every repair comes with a 6-month warranty for complete peace of mind.
For pricing, booking, or more details, see here: www.evr.lv/
Or contact our team: +371 24330232 / info@evrsolutions.eu.
Can I sell my old device?
Yes! You can sell your old device to us. Send it for free using our prepaid shipping label, or visit our office in person. We’ll pay you directly to your bank account in 48 hours, or you can use the value as a discount toward your new device purchase.
Find out more here: https://evr.lv/sell-your-device/
Why should I buy a refurbished device from EVR?
We adhere to the highest refurbishment quality standards in the industry. Our team of nearly 20 experienced technicians brings decades of combined expertise.
In 2025 alone, we have successfully processed over 76,000 devices.
What is your shipping and delivery policy?
We offer fast and free shipping across Europe. Most orders are delivered within 1-4 working days (Monday to Friday, excluding holidays).
All shipments include tracking, so you can follow your package every step of the way.
What is a refurbished device?
A refurbished device is a pre-owned device that has been professionally inspected, repaired and restored to full working condition. Unlike simple used devices, ours use only 100% original parts and undergo a rigorous 72-point inspection to ensure they perform like new.
What accessories are included with the device?
Each device comes with a USB cable. Original boxes, earphones, or other accessories may not be included unless specified in the listing- we focus on eco-friendly packaging to reduce waste.
Still need help?
Contact us now, either by sending an email or by calling our phone number.
We usually take around 1 business day to answer.
Frequently
Asked Questions
Are the devices fully original?
Yes, all devices and their components are 100% original. Each device is fully unlocked, undergoes a rigorous 72-point inspection, and is fully functional. It performs just like new and works with every mobile operator worldwide.
Is there a warranty, and can I return my order?
Yes, we offer a 24-month warranty and a 30-day free return policy.
If you need to submit a warranty claim or return your device, please visit: www.evr.lv/warranty-and-returns/.
What repair services do you offer?
We provide professional repairs for both Apple and Android devices, including:
- Screen polishing
- Screen re-glassing
- Battery replacement
- And all other common repairs
Every repair comes with a 6-month warranty for complete peace of mind.
For pricing, booking, or more details, see here: www.evr.lv/
Or contact our team: +371 24330232 / info@evrsolutions.eu.
Can I sell my old device?
Yes! You can sell your old device to us. Send it for free using our prepaid shipping label, or visit our office in person. We’ll pay you directly to your bank account in 48 hours, or you can use the value as a discount toward your new device purchase.
Find out more here: https://evr.lv/sell-your-device/
Why should I buy a refurbished device from EVR?
We adhere to the highest refurbishment quality standards in the industry. Our team of nearly 20 experienced technicians brings decades of combined expertise.
In 2025 alone, we have successfully processed over 76,000 devices.
What is your shipping and delivery policy?
We offer fast and free shipping across Europe. Most orders are delivered within 1-4 working days (Monday to Friday, excluding holidays).
All shipments include tracking, so you can follow your package every step of the way.
What is a refurbished device?
A refurbished device is a pre-owned device that has been professionally inspected, repaired and restored to full working condition. Unlike simple used devices, ours use only 100% original parts and undergo a rigorous 72-point inspection to ensure they perform like new.
What accessories are included with the device?
Each device comes with a USB cable. Original boxes, earphones, or other accessories may not be included unless specified in the listing- we focus on eco-friendly packaging to reduce waste.
Still need help?
Contact us now, either by sending an email or by calling our phone number.
We usually take around 1 business day to answer.